Tag: healthcare

Patient Experience Conference 2017

The Patient Experience Conference is a large scale event that offers guests and members the opportunity to come to together with other healthcare professionals to draw in and extend the exchange on enhancing the patient experience. This interactive gathering allows the attendees to distinguish methodologies and find answers that will help them improve their healthcare programs.

Who Should Attend the Conference?

This conference is intended inspire healthcare professionals in the following roles:

  • Executive Leadership
  • Physician/Nurse Leadership
  • Patient Experience/Satisfaction
  • Service Excellence
  • Patient and Family Advocacy
  • Marketing/Community Outreach
  • Quality/Safety
  • Operations
  • HR/Organization Development
  • Clinical Education/Staff Development
  • Patient and Family Advisors

What does the conference offer?
On Sunday, March 19, 2017 from 1:00p – 5:00p, members and guests are invited to the Colorado Convention Center to take part in the Certified Patient Experience Professional Preparation Course. The Beryl Institute’s Patient Experience Body of Knowledge faculty will be on hand for a portion of this workshop to review the four domains on which the examination is contingent upon

The registration fee for this CPXP course is $400

Pre-conference workshops
There will be three pre-conference workshops available simultaneously on Monday, March 20, 2017 before the conference from 8:30a- 11:00a. These conference include such topics as:

  • 7 Steps to Sustainability: Operationalizing Your Patient and Family Advisor Program
  • From Influence to Impact – Three Skills Every PXP Must Master
  • Leading Your Patient Experience

The registration fee for each of these workshops is $300 and includes breakfast.  

To learn more about the Patient Experience Conference 2017, visit www.theberylinstitute.org

 

USDA Gives Renown Health Funds for Telemedicine

The USDA recently announced that it would grant more than 1.3 million to fund three telecommunications projects across the state of Nevada. I’m pleased to announce that Renown Health received nearly $440,000 to assist with our TeleHealth program. Alongside Renown Health, both the Nevada System of Higher Education and the Elko County School District received funds from the USDA.

Nevada is a big state and people live all over it. Some these people live nearby major medical centers, but those who live in more remote areas may find that getting to a major medical center costs them time and resources that they simply do not have. Renown’s TeleHealth program provides acute and ambulatory healthcare services to a number of rural healthcare communities in both Nevada and California. With these additional funds, we will be able to assist over 21 rural communities. Additionally, we will be able to connect patients, families, and caregivers with area emergency and elective healthcare services in eight counties throughout Nevada and three counties throughout California.

via Renown Health

TeleHealth has a number of different facets to it. Virtual Visits allow patients to see a provider using a mobile device or computer. Hospital Telemedicine allows doctors to hold immediate, virtual consultations with other medical professionals to help diagnose conditions and come up with the most effective treatment plan. Speciality Care allows you and your healthcare provider to hold interactive discussions with specialist for a collaborative diagnosis and treatment plan. Telestroke puts remote doctors in contact with Renown neurologists for quick evaluations. Additionally there are Wellness Classes and Support Groups to help patients stay health and Patient Health Monitoring, which helps physicians keep tabs on a patient’s health information to reduce readmission.

In many ways, Telehealth is an extension of our work with community partners. Just as we have partnered with 23andMe and the Desert Research Institute to initiate a landmark population health initiative, so are we reaching out to a number of healthcare providers across Reno to see how we can bring our technology and expertise to them. More and more people have quality healthcare within reaching distance. But there are still many who do not. TeleHealth and other telemedicine programs help to bring care to the patient. The future of healthcare is the future of patient experience.

Mark Behl

QLess Webinar and Improving Patient Experience

Renown Health partners with several companies to help us provide the best heatlthcare possible. One of those companies, QLess, offers a novel way of leveraging technology to reduce the amount of time that patients have to spend waiting around. QLess utilizes an online check-in feature that allows patients to check-in at a hospital before they even arrive. After using their services for a few months, I have to say that I’m completely blown away with the results. When QLess asked me if I wanted to share my experience with their service on a webinar, it was a no-brainer.

Feel free to give this QLess Healthcare Webinar a listen to. It’s 100% free.

qless logo

The Future of Patient Experience: Video

In my last blog post I looked at how healthcare is becoming (rightfully) more and more patient-centric. More and more people do not have to worry about having access to medical providers, so the question than becomes which providers are more convenient. Furthermore, which provider is going to be the most patient-centric? Here’s a video presentation I created based on the previous blog.

Mark Behl

The Future of Patient Experience

Today’s healthcare systems is a value-based one. That is to say it is consumer-based. What we’re seeing is a fundamental shift from simply access to medical services toward an increased focus on the convenience of medical services. Years ago, people outnumbered medical providers. There simply wasn’t enough healthcare to go around. Today, there is no shortage of providers out there, making it less a matter of if people have access to healthcare, and more a matter of which provider is going to give them the best experience for their buck.

Below are some trends that we are seeing with this shift to a more consumer-, patient-centered experience.

Increase in Partnerships

Medical groups will need to look out side of their own resources if they’re going to help the most amount of people in the best way. For non-profit medical organizations, like Renown Health, this is especially true. That’s why the Renown Health Foundation has made such effort of working with philanthropic partners throughout the community.

renown-health-min

From donors to universities, Renown Health works with a number of organizations in the community to increase the efficacy of its work and its reach.

The Renown Health Foundation has secured funding for a number of niche medical practices that would otherwise be difficult to obtain, for instance low-dose CT scanners made specifically for children. But amid growing competition between medical providers, even for-profit institutions will need to make the most of their community if they hope to keep prices affordable and equipment up-to-date. The future of healthcare is going is going to be more interconnected.

Increased Coordination Among Providers

Instead of having patients fill out the same forms every time they visit a physician, we’re starting to see a shift to a system wherein providers are able to communicate with one another via intelligent cloud computing networks. The benefits of this trend or more than just doing less paper work.

Mentrics logo in orange font

The Mentrics platform uses IBM Watson to allow cross-network providers the ability to easily share patient data.

After all, it seems like a no-brainer that your dermatologist should have a stable medium of communication, right? Why should the patient be the one who has to do all the grunt work, when they are coming to a medical provider to get someone to take care of them. Of course there’s a reason this sort of network between providers didn’t exist before. It’s really hard for providers to communicate with one another across town (let alone across the country!), but the advent of smart networks and cloud-based features (like IBM Watson) is making this patient-centric paradigm a possibility.

Increased Use of Social Media

Social media is growing to be an important avenue by which individuals submit and organizations receive feedback. As Jason A. Wolf of the Beryl Institute recently put it:

“What once was a world of physical proximity bridged across geographies through connective technology such as phones or other forms of communication has emerged to what I see as a world of social proximity.”

Just as providers are growing closer with the help of advanced data infrastructures, the gap between patients and providers is being narrowed by the “social proximity” of social media. The customer is always right, but there’s never before been such an opportunity for providers to hear from patients on such a wide scale. To quote Wolf once again:

Your Twitter feed is data; your Facebook chatter is valuable intelligence.

Increased Involvement of Providers

As all of the above illustrate, providers need to become more involved in the wellbeing of their patients. It’s no longer enough to give a prescription to a patient, send them on their way, and tell them to come back if they are still experiencing symptoms. Providers need to show an active and consistent engagement in the livelihood of their patients.

That doesn’t mean that physician themselves have to thoroughly engage patients (maybe in a perfect world where patients don’t so greatly outnumber providers…), but the hospital, the pharmacy, the clinic as a whole needs to have a system in place for checking on patients and establishing a connection. It’s now common knowledge that individuals/consumers/patients are no longer looking for just the service. They’re looking for an emotional experience. In the case of healthcare, a more supportive and present experience is a no-brainer. Especially, with the advancements in technology that we have recently seen.

Increased Use of Apps and Wearables

I’ve written about this in my Population Health blog, but apps and wearables are changing the ways that patient manage their own health and also interact with providers. For instance, Apple’s Healthkit and Samsung’s HealthKit both give patients an unprecedented level of self-monitoring. Northwestern University in conjunction with Intellicare has created a suite of apps geared toward helping individuals manage their mental health.

Several Icons depicting apps in the Intellicare App Suite - The Futer of Patient Experience

A glance at the Intellicare app suite, which empowers patients to monitor their mental health outside of the clinic.

Wearables like FitBit allow people to track their physical activity on their own. When paired to advanced platforms like Welltok’s IBM Watson Heart App, wearables and other IoT devices allow individuals to track their weight, blood pressure, and cholesterol, while making health recommendations for a better patient outcome.

 

In the future, healthcare organizations will be more connected, more integrated, and will put patient’s first. They will need to. For the unfamiliar, it might seem odd that healthcare sector is becoming increasingly more and more consumer-centric, but this trend toward a patient-centric paradigm propitious in more than one way. On the one hand, consumers have more choice; on the other, healthcare organizations have to work even better to provide the best experience possible.

For more healthcare updates, follow me on Twitter @MarkBehl.

Thanks for reading.

Mark Behl

Fred Lee and Patient Experience

When it comes to patient experience, few individuals have the same pedigree of Fred Lee. In addition to being Vice President at to major medical centers, he’s also been an integral part of Disney’s Approach to Quality Service for Healthcare. Lee’s eclectic history makes for some marvelous insights on where healthcare is and where healthcare can go. Check out the below video to see what I mean.

 

 

Toshiba Makes Patient Experience More Efficient

When it comes to healthcare, you always want to be able to provide the best quality care. Whether it’s employee knowledge, tools, or facility amenities, you want to make the process of a patients stay as best as possible. Bay Area Medical Center, located in Marinette, Wisconsin has taken a huge stride in doing so.

Mark Behl - ToshibaBay Area Medical Center has acquired the Infinix Elite cardiovascular X-ray system from Toshiba America Medical Systems, Inc. Now what does this exactly do? The Infinix Elite cardiovascular X-ray system provides patients with efficient exams that rid the choice between safety and image quality. The Infinix Elite offers access no other machine can provide for safer and more efficient exams with a C-arm designed to safely move around patients and clinicians. Toshiba’s WorkRite ergonomic enhancements allow a quicker, more accurate exam, while Spot Fluoroscopy helps manage radiation exposure.

Toshiba has a history of providing a helping hand in the healthcare industry. Dating back to 1914, Toshiba was the first to start research on X-ray tubes. They continue today to be a national leader in diagnostic imaging equipment. Many large organizations trust Toshiba Medical Systems. They are currently the official medical systems partner of Manchester United FC.

For more on this article, check it out at BusinessWire.com.